Bark Side Graphics Store Policy
Last updated: November 2025
At Bark Side Graphics, transparency, care, and quality are at the heart of everything we do. This page outlines our store policies regarding orders, shipping, cancellations, refunds, and more — so you know exactly what to expect when you shop with us.
Orders & Processing
All of our products are made to order with care. Once an order is placed, production begins shortly after.
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Processing time: 3–5 business days before shipment
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Order accuracy: Please double-check your information (shipping address, size, design choice, etc.) before checkout
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Once production begins, we’re unable to make changes or cancellations beyond the 24-hour grace period
Shipping Policy
We ship all orders from southern Ontario, Canada using Chit Chats, which partners with several trusted carriers to ensure reliable delivery across the country.
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Estimated delivery time: 3–5 business days within most of Canada (remote areas may take longer)
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You’ll receive a shipping confirmation email with tracking once your order is on its way
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Shipping costs are automatically calculated at checkout based on your province
Please note: once your order leaves our facility, it is in the hands of the shipping carrier. Bark Side Graphics is not responsible for lost, stolen, or delayed packages during transit.
For more details, visit our Shipping Policy Page.
Cancellations
Orders can be cancelled within a 24-hour grace period from the time of purchase.
After that window, we begin processing and cannot cancel or modify the order.
Refunds, Returns & Exchanges
All sales are final. We do not offer returns, refunds or exchanges at this time.
If you receive the wrong order or a defective item, please contact us within 7 days of delivery with your:
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Full name
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Order number
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Photo of the item received
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Brief description of the issue
For full details on our return and refund process, please visit our Refunds, Returns & Exchanges Policy page
Liability & Order Documentation
Once your order leaves our facility, it is in the hands of the shipping carrier. Bark Side Graphics is not responsible for lost, stolen, or damaged packages during transit.
To ensure transparency and protect both our customers and our business from disputes, we photograph each order before and after packaging. This confirms that your items were packed correctly and in proper condition before shipment.
If your package arrives damaged, please contact the shipping carrier directly to file a claim. We’re happy to provide copies of pre-shipment photos upon request to assist with your claim.
Payment
We accept secure payments through Wix Payments, which allows customers to pay using major credit and debit cards.
Customer Support
For order inquiries and individual questions, please fill out the form on our contact page.
For common questions, please visit our FAQ page.
For business inquiries, collaborations and sponsorship proposals, please email us at barksideinfo@gmail.com
Thank you for shopping with Bark Side Graphics!
Keep up to date on all Barkside related news and content by following us on our social media platforms @barksidegraphics